Privacy Policy
Last Updated: November 2025
GrowNest we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, interact with us, or use our services.
By accessing or using this website, you agree to the terms of this Privacy Policy.
1. Personal Information We Collect
We collect personal information in the following ways:
1.1 Information You Provide Directly
Full name
Email address
Phone number
Company or farm name
Delivery address
Any messages sent through contact forms, quote forms, or WhatsApp
1.2 Automatically Collected Information
When you browse our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and tracking data
1.3 Third-Party Data
We may receive information through:
Google Analytics
Payment providers
Social media platforms (Facebook, WhatsApp, Instagram, etc.)
2. How We Use Your Information
We use your data for purposes including:
To respond to contact form submissions and quote requests
To provide our greenhouse installation and support services
To improve our website and customer experience
To manage appointments, orders, or service communication
To send updates, promotions, or follow-up messages (only if you consent)
To comply with legal obligations
We will never sell your personal data.
3. Legal Basis for Processing (POPIA / South African Law)
We process your information based on:
Your consent (when you submit a form or opt-in)
Our legitimate interest (to improve our website or services)
Legal requirements (for invoicing, communication, and compliance)
4. Cookies and Tracking Technologies
Our website may use cookies to:
Improve navigation
Analyse site performance
Provide personalised content
Track marketing performance
You can disable cookies in your browser settings at any time.
5. Sharing Your Information
We may share your information only with trusted third parties, such as:
Website hosting providers
Email and communication tools
Analytics platforms (e.g., Google Analytics)
Payment or invoicing systems
Delivery services
We do not share personal information with unrelated third parties.
6. Data Storage & Security
We take appropriate security measures to protect your personal information, including:
Secure website hosting
SSL encryption
Access controls
Backups
Data minimisation practices
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights (POPIA Compliant)
You have the right to:
Request access to your personal information
Correct or update your data
Request deletion of your data
Withdraw consent
Opt out of marketing communication
Lodge a complaint with the Information Regulator (South Africa)
To exercise any of these rights, contact us at:
📩 Email: info@grownest.co.za
📞 Phone: 076 344 5380
8. Retention of Information
We retain personal information only for as long as necessary:
To fulfil the purposes outlined in this policy
To comply with legal obligations
For business reporting or support
When no longer needed, your data will be securely deleted.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content, security, or privacy practices of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📩 Email: info@grownest.co.za
📞 Phone: 076 344 5380
📍 Location: South Africa